Privacy Policy

Privacy Policy

At The Joint Injection Clinic, we are committed to safeguarding the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal data when you access our medical services and website.

1. Information We Collect

We may collect the following types of personal information from our patients:

  • Contact Information: This includes your name, address, phone number, and email address.
  • Medical Records: We maintain detailed records of your medical history, treatment, and health-related information.
  • Billing Information: We collect payment information and insurance details necessary for processing payments and claims.
  • Appointment and Scheduling Information: Information about appointments, visit history, and communications with our staff.
  • Cookies and Website Data: We may collect anonymous information through cookies and web analytics tools when you visit our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Medical Services: To diagnose, treat, and manage your healthcare needs.
  • Appointment Scheduling: To schedule and manage appointments and follow-ups.
  • Billing and Payment: To process payments, submit insurance claims, and maintain financial records.
  • Communication: To contact you regarding appointment reminders, test results, and other relevant information.
  • Website Improvement: To analyze website usage and improve our online services.
  • Legal Compliance: To comply with applicable laws, regulations, and professional standards.

3. Information Sharing

We may share your personal information in the following circumstances:

  • With Your Consent: We will only share information with your explicit consent.
  • Medical Providers: Information may be shared with other healthcare professionals involved in your care.
  • Legal Requirements: We may disclose information to comply with legal obligations or in response to a court order.
  • Business Partners: In certain cases, we may share data with trusted partners who assist in delivering our services.
  • Research and Analytics: Data may be used for research and statistical purposes, always with your information anonymized or pseudonymized.

4. Data Security

We take the security of your personal information seriously. We have implemented technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights

You have rights regarding your personal information, including the right to access, rectify, or delete your data. If you wish to exercise these rights or have questions about our Privacy Policy, please contact us at 020 8004 6659.

6. Changes to this Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated "Last Updated" date.

7. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact [email protected]

By accessing our services, you agree to the terms and practices outlined in this Privacy Policy.